Returns & Right Of Withdrawal


If you are a consumer, defined as any person who enters into a legal transaction that is not mainly induced by either his commercial or self-employed professional activity, then you have the right of withdrawal subject to the following provisions:


You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 calendar days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) at:


Mönchhofstraße 11

69120 Heidelberg GERMANY


Tel.: +49 6221 6731987

To meet the withdrawal deadline, you must send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.



If you withdraw from this contract, we shall reimburse all payments received from you (excluding delivery costs) no later than 14 days from the day we are informed about your decision to withdraw. We will carry out reimbursement using the same means of payment used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we receive the goods, or until you have supplied evidence of having sent back the goods - whichever is earliest.
You shall send back the goods to RIPKY KURPFALZ GmbH, Mönchhofstraße 11, 69120 Heidelberg, Germany without undue delay and within 14 days from the day you communicate your withdrawal from this contract to us. The deadline is considered met if you send back the goods before the 14 day period has expired. You, the consumer, will bear the cost of returning the goods. Please note that e-magazines are excluded from the right of withdrawal.
You are only liable for any diminished value of the goods if it results from handling beyond that necessary to establish the nature, characteristics and function of the goods.


Complete the form if you wish to withdraw from the contract and return to RIPKY KURPFALZ GmbH, Mönchhofstraße 11, 69120 Heidelberg, Germany /

- I/We (*) hereby give notice that I/We (*) withdraw from my/our contract of sale of the following product: 

- Ordered on (*) / received on (*)

- Name(s) of costumer(s)

- Addresse(s) of costumer(s)

- Signature(s) of costumer(s) (only if this is notified on paper) 

- Date

(*) Delete as appropriate